Troubleshooting SMS

When you send an SMS, the SMS API returns a JSON response:

{
  "success": true,
  "result": {
    "message_id": "580000908Q23PJCF",
    "from": "SendLime",
    "to": "8801287119821",
    "price": "0.19",
    "status": "accepted",
    "network": "47002"
  },
  "error_code": null,
  "error_message": null
}

The error_code field tells you if the message was successfully queued for sending. Null indicates success; a non-null value means something went wrong.

info

A error_code of null in the API response does not indicate that SendLime delivered your message.

caution

As per the BTRC guidelines, promotional messages have to be in Bangla.

SMS API error codes

If the SMS API returns a non-null error_code value then use the following table to determine what went wrong:

error_code	Meaning	Description
null	Success	The message was successfully accepted for delivery.
6678	Missing Parameters	Your request is missing one of the required parameters: to, text, api_key, or api_secret.
8534	Invalid Parameters	The value of one or more parameters is invalid.
6910	Bad Credentials	Your API key and/or secret are incorrect, invalid or disabled.
4115	Identity Not Verified	Your identity is not verified.
3622	Insufficient Funds	You don't have sufficient funds.
5779	Message Too Long	The message length exceeds the maximum allowed.
2773	Internal Error	An error has occurred in the platform whilst processing this message.